The Promise, in One Paragraph
When Thistledown Attic Insulation finishes a job at your home, the work is backed for 365 days from the service date – no asterisks, no buried conditions. If something we installed or performed isn’t holding up the way it should, call us. We’ll come back, take a look, and make it right at no charge to you. That’s the 365-Day Done Right Promise, and it applies to every job we do, every time, as part of the Cedarwell Care Promise.
What’s Covered
- Our workmanship, fully. If the installation we performed develops a problem traceable to how the work was done, it’s covered – no debate, no diagnostic fee.
- The materials and products we supplied. Any insulation product or component that we sourced, delivered, and installed is covered for the full 365-day window.
- A return visit at no charge. Getting back to your home to look at the issue costs you nothing – not a service call fee, not a trip charge, nothing.
- A full re-do when a repair doesn’t hold. If we come back and the fix still isn’t right, we don’t walk away – we re-do the work until it is.
- Clean-up, just like the first visit. Shoe covers, drop cloths, and a photo of the clean-up before we leave are part of every return visit, not something you have to ask for.
- A straight answer, even if the news is complicated. If we find something unexpected on the return visit, we’ll explain it clearly before anything else happens – price in writing before any new work starts, always.
What Isn’t Covered
We want to be honest with you here, because a promise that tries to cover everything ends up meaning nothing. These exclusions are ones most homeowners would call fair, and if you’re ever unsure, just call – we’ll still come look.
- Damage caused after our visit by weather, flooding, or accidents. A storm that forces water into the attic, or a pipe that bursts above the insulation, isn’t something we could have prevented – that falls outside the promise, though we’re glad to quote new work.
- Work performed by another contractor. If someone else has worked on the same area after us, we can’t stand behind the combined result – only the portion we completed originally.
- Materials or products the customer supplied. When a homeowner provides their own materials and we install them, any issue with those materials themselves is outside our coverage.
- Normal settling or wear on items we didn’t install. We cover our work. Pre-existing conditions in the attic structure, or equipment we never touched, aren’t part of this promise.
- Problems you chose to defer when we flagged them. If our technician noted something during the job and you asked to hold off on addressing it, we can’t cover that specific issue later – but we will remind you of what we noted, and we’ll quote the fix without pressure.
- Cosmetic changes that don’t affect performance. Minor dust settling or slight color variation in product appearance after installation isn’t a workmanship failure – but if you’re concerned, call us and we’ll take a look anyway.
How to Use the Promise
Step 1: Call (909) 768-6501 or book online
A live person picks up every call, any time of day or night – no voicemail tree, no callback queue. You can also reach us through our website if that’s easier for you.
Step 2: Tell us the job and roughly when it was done
You don’t need to find a receipt or dig up an invoice number. We keep every job on file – just give us your name and a general sense of when the work happened, and we’ll pull up the details.
Step 3: We schedule the return visit
No form to fill out, no fee to pay, no approval process to wait on. We set a time that works for your family, and our technician shows up background-checked and in uniform, just like the first visit.
Step 4: We make it right
Our technician assesses the issue, explains what they’re seeing, and corrects the workmanship. If anything beyond the original scope needs attention, you’ll get a written price before any additional work begins – that rule doesn’t change on a return visit.
Timing
The 365-day window starts on the date your job was completed. If you notice something on day 366, please call anyway. We’re reasonable people, and we’d rather hear about a concern a day late than have you feel like a door shut in your face. Each Thistledown location is independently operated, but every one of them is held to this same promise as part of the Cedarwell family. The name on the truck may be local; the standard behind the work is consistent, everywhere we operate.
Questions About the Promise
If anything above isn’t clear, or you want to talk through whether your situation is covered before you commit to calling in a visit, reach out. A live person answers at (909) 768-6501, around the clock. No voicemail, no wait-until-Monday – just a straight answer from someone who knows the work.
Written by Neil Barron, Owner at Thistledown Attic Insulation. Keep the heat where you want it.